As the world around us continue to digitalize – with increasing expectations for enhanced customer experiences – we help institutions transform and build for the future. Financial institutions must evolve in this digital era and maintain the balance between personalized yet digitally enabled services.
What We Offer
We help clients lead ambitious change programs and turn them into reality.
Map customer journeys and gap analysis
Our customer journey offering helps organizations implement fundamental new ways of working and achieve next-level customer experience by rethinking existing, often siloed, initiatives and shifting to customer-centric value streams and agile methodology
Our teams can help our retail banking clients build a digital bank to better meet their customers’ needs; for example, by providing more personalized and instant services. We combine retail banks’ traditional strengths—such as trust, security, and a wide product range—with the advantages of digital technology, including easy-to-use, convenient, and constantly upgraded services.
Operational Risk Management
Getting the ORM framework right is vitally important for financial services firms as everything else develops from this. Whether a Fintech start up needs to create a whole new operational risk framework or an established firm has to enhance the existing one, we can provide support.
Operational Risk Framework
- Risk Governance
- Policy and Procedure Framework
- Process Risk identification, assessment, measurement
- Control framework – development and deployment
- Key Risk Indicators
Risk event framework – development and deployment
- Loss Event identification, assessment, and reporting
- Control linkage and control monitoring
- External and internal risk event assessments
Customized training solutions to build and drive Risk Culture within the organization
Third-Party Risk Assessment Framework
Information Security, Privacy and Fraud Risk assessment and control Framework
KRI development, Reporting, and Analytics